New Business Model: Good Customer Service?

Is it me, or does customer service suck more every year? Hopefully that didn't sound like an old man complain- I mean that I personally feel that the service that goes with my purchases is getting steadily worse. And it's not just rude servers at a restaurant. It's going to Taco Bell and ordering a meal, and then asking to substitute for an item of lesser value, and being told no substitutions- I didn't buy the meal then, and have boycotted Taco Bell ever since. It's going to True Value and buying a 2-pack of lights, and then since they were out of the 2-packs grabbing two individual lights, and being told that I couldn't have the 2-pack price for 2 individual lights- never going to True Value again.

Customer service is the reason why I went go to Jared to buy jewelery, and was the reason why I went to the Ford dealership for all the work on my cars- but I've had a bad run there, so now have to experiment again with finding a good local shop. Where is reputation, loyalty, service in this new business world? Perhaps as our society becomes atomized by secularism and liberalism, and as capitalism is continually attacked, we lose sight of the beauty and joy of a buyer making a transaction with a seller- it is not something to attack, it is not something where someone is winning and the other losing- me buying a product should make me feel good and you feel good- and instead, we both feel angry lately because of 'the system', and that's not right.

Oh well, happy holidays!